Solving playback issues

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BeccaTX
Reel Rookie

VOICE SOUND & ACTUAL SPEECH NOT IN SYNC

Just started on 08/07/2022.

Regardless of the station, the actual words spoken are AHEAD of the sound of their voice.

Any idea as I said, REGARDLESS of the station,,,

 

Thank you!!

 

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2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator

Re: VOICE SOUND & ACTUAL SPEECH NOT IN SYNC

Hi @BeccaTX,

Thanks for reaching out to the Roku community!

During playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue?

Are you using an audio/video receiver of any sort in your home setup? Is your device connected directly to the receiver (AVR), or to your TV? 

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Mary F.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: VOICE SOUND & ACTUAL SPEECH NOT IN SYNC

@BeccaTX-

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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