Solving playback issues

[BeccaTX]

Just started on 08/07/2022.

Regardless of the station, the actual words spoken are AHEAD of the sound of their voice.

Any idea as I said, REGARDLESS of the station,,,

Thank you!!

[RokuMary-F]

Hi @BeccaTX,

Thanks for reaching out to the Roku community!

During playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue?

Are you using an audio/video receiver of any sort in your home setup? Is your device connected directly to the receiver (AVR), or to your TV? 

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[makaiguy]

@BeccaTX-

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.