Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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2ka
Streaming Star

Re: Update making colors appear too red, too rich

When you turn on the subtitles, the Plex server transcodes the video from UHD HEVC to HD using the H.265 encoder.  The red saturation problem only happens with HEVC. 

The red problem goes away when you turn on substitles, but .you lose UHD.

Same thing happens, by the way, if you reduce the playback bandwidth.  When Plex server transcodes the video for lower bandwidth (and lower resolution), the red problem goes away.

Re: Update making colors appear too red, too rich

I'm also experiencing this issue while playing Plex video. I just upgraded to the Roku 4K and I have to say this is frustrating since my previous Roku did not do this.

chroma601
Binge Watcher

Re: Update making colors appear too red, too rich

Hardworking Guy, the only workaround I have is to manually change my TV to bt709 when you get "the red problem". On my Bravia, it's under a menu called Video Signal in the picture adjustment hierarchy. It's usually on Auto, but Roku is assuming all HEVC is bt2020 color space so it's displaying the color incorrectly. Hope you can find the menu on whatever TV you have. Let us know.


@Hardworkinguy wrote:

I'm also experiencing this issue while playing Plex video. I just upgraded to the Roku 4K and I have to say this is frustrating since my previous Roku did not do this.


 

Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

Any update on this issue? I just noticed this on my ultra lt this evening.

Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

This is a 4k non HDR file. Encoded in HEVC 10bit. Look at the over saturation. Fix this Roku.

 

IMG-5578.jpgIMG-5579.jpg

 

chroma601
Binge Watcher

Re: Update making colors appear too red, too rich

Roku isn't telling your television the proper color space. In the video signal menu manually select bt709 for the workaround.

Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

and pray tell where this video signal option is? I do not have one.

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Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

I shouldn't have to specify things for each video I am playing. Roku should fix this and then push the update to the client.

Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

I even changed the mkv container to mp4 using ffmpeg to see if that would make a diff and it did not.

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Awponder
Binge Watcher

Re: Update making colors appear too red, too rich

Playing a file that is 4k size, HEVC and 8bit not 10 bit works fine in the mp4 container. Going to try this in mkv container to narrow it down to the file being 4k 10bit being the issue.

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