Solving playback issues

[LammaSol]

I have unplugged and rebooted my router. I have restarted, as well as factory reset my roku ultra. The connection is checked and all good on the roku. I am able to stream all services from my phone via wifi. I can go into the apps and search and select any title, however, it only buffers and doesn't load the title. I can fast-forward through it and see the captions, but the episode is completed black, buffering and will not play. I can even cast from apps, including spotify from my phone to the roku apps and it will pull up the album cover on spotify and the title of the song, however, it will not play the song. Do I just need to buy a new streaming device and not use roku anymore?

[RokuTakashi]

Hi, @LammaSol 

Thanks for posting, and welcome to the Roku Community.

We appreciate your communication regarding the issue you have experienced with your Roku device. In order to better understand the situation and provide appropriate assistance, we kindly request that you provide the following information.

• What specific Roku device and model you are currently having issues with?
• When did you first encounter the issue?
• Does it occur with a specific channel, or does it happen throughout the Roku platform?

With more details you can provide pertaining to the issue aside from the questions we have requested, our team will be able to look further into the issue.

Hoping for your response.

Best wishes,
Kash

[Lezlees]

I’m having the same issue - I get the initial sign on & menu then when I choose anything I get a black screen

[RokuTakashi]

Hi, @Lezlees 

Welcome to the Roku Community.

We appreciate you for sharing your concern with us, and we'd like to ask for further details so we can understand the issue better. Can you please provide an answer to each requested information below:

• What specific Roku device you are having issues with?
• When did you first encounter the issue?
• Is this happening to specific or multiple channels?
• Did you perform any troubleshooting steps? If so, what was performed?

The details we gather are significant for our team to understand the issue further and can provide an effective resolution to this matter.

We hope for your response.

Best wishes,
Kash