Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ultra screen flashes on & off, Roku freezes that way

I have seen several posts that talk of screen flashing but my problem in addition to the flashing the entire Roku Ultra freezes in the flashing mode and I cant reset it or go to another page.  I finally did a factory reset (hold the reset for 30 seconds) and it stopped and I got the ROKU startup app but I also lost all my programming and PWs etc.  Is there a way to get past the flashing w/o doing a factory reset?? I do have the newest LG tv (75NANO90UNA) that can handle 120Hz refresh so that is not the problem ??

0 Kudos
Community Streaming Expert

Re: Ultra screen flashes on & off, Roku freezes that way

A factory reset puts the Roku into a new-out-of-the box status requiring a new device setup, thus removing any info you've entered to this point.

Next time you could just try a system restart via Settings .. System .. System reset.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos