Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to watch shows - too many users?

Try to watch shows says too many users. We only have 2. And never had this issue before. We have 2 devices

0 Kudos
Community Streaming Expert

Re: Trying to watch shows - too many users?


Some individual subscribed channels limit the number of simultaneous streams they will support on one account, spread over all devices (phones, tablets, web browsers, various streaming devices).  My Netflix subscription allows 2 at once for instance, Hulu 2, Prime 3, etc.  You may have one that will only support 1 stream at a time -- my Hulu used to be limited to 1 but I just read it now is 4..

Make sure you don't have an active stream of the same channel on some other device, perhaps going unwatched.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos