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Tcl roku tv has sound but black screen

I've got a 65" TCL Roku tv, i have sound, i can see a picture if i look at the screen from an angle mostly looking upwards, & i cannot get the screen to brighten up so the show can actually be seen.  Any suggestions?  I haven't had this tv for very long & i have been trying different steps since 6 this am & it is a terrible waste of my day! & Super Frustrating!!

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Roku Guru

Re: Tcl roku tv has sound but black screen

Hey @Jhelm

We're sorry to hear about the issue you're experiencing.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,

Kariza D.
Roku Forum Moderator
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