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jbalicki
Newbie
‎06-18-2021 01:37 PM

TV turning on and off and is very dim

When watching a show the tv flickered twice and then went completely black. It is now turning itself on and off and we have no control over it. And when it does turn on for a second it is very dim and is only showing the start up screen. We’ve unplugged it, changed outlets, and reset it and nothing is working. 

#help #off #screen

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makaiguy
Community Streaming Expert
‎06-18-2021 09:01 PM

Re: TV turning on and off and is very dim

Assuming this is a Roku TV, i.e a set with Roku capability built in...

Roku doesn't manufacture "Roku TV" sets, it only supplies the Roku operating system.   This sounds like a hardware issue that needs to be referred to the manufacturer of the set.    

Roku TV Manufacturer Support Contacts: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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