Solving playback issues

[Sophie11]

I have been watching the TV series "Batman", but the third episode will not resume - it just goes back to the original screen.

[TonyR1]

I am having the same problem. I watched the first 17 episodes, and no other episodes will load. When I try to load an episode, the loading word flashes on the screen then disappears. This is only happening with Batman.

[jhiatus]

I have the same problem

[peatmoss]

Same here. Is there a solution yet?

[jhiatus]

Nope.  When I stream Roku Channel from my computer there is no problem.  The episodes load.  When I attempt to watch the show on my TCL Roku tv, that's when I have the issue.  Very strange.  I'm not sure anyone from Roku even reads these posts.   

[RokuMary-F]

Hi @Sophie11 @TonyR1,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What channel do you have issues with its content? Does the issue only occur on a specific channel or all channels on your Roku device?  

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,

Mary
 

[ChrisJG]

I’m having the same problem, tried your fix, but that didn’t work for me.

[ChrisJG]

For me, some examples, Batman and My Favorite Martian won’t work, but The Saint and I Dream of Jeannie do work.

[TonyR1]

I have tried removing and reinstalling the Roku app to no avail. 

[Sophie11]

For me, This issue is specific to just the Roku channel and specifically the TV series Batman. The help information topics on Roku's website say that if the issue is with a specific show and other shows are working you should contact customer support for that channel. I see no way to contact customer support for the Roku channel so I am posting to this forum.