Solving playback issues

[ChrisCEB]

Both Netflix and Prime load without problems but after program is selected it will run for a very short while and then return to the Home Screen!

Everything else works just fine, OTA YouTube TV, regular YouTube, Kanopy, PBS Passport, NBCNews , Music streaming etc. Problem started with Amazon Prime a few weeks ago and has steadily worsened until it is totally useless. Netflix didn't act up until a day or so later but also now useless.

Tried deleting and reloading Netflix App, no help. Fitted an old Fire Stick to HDMI 2 and both Netflix and Amazon Prime work perfectly. All Apps and Roku itself on latest updates. Help!

[renojim · Accepted solution]

When you removed and added Netflix did you restart the TV from Settings->System->Power->System restart between removing it and adding it?  If not, you didn't accomplish anything.

[ChrisCEB]

Thanks, will try again using that system restart.

[ChrisCEB · Accepted solution]

Thanks again, that did the trick. It also cleared the Amazon Prime issue at the same time so presumably it needed that system restart all along. Much appreciated.