Solving playback issues

[qahirpopat]

Hello,

I am having issues with my sound bar, especially when I switch to any of the streaming services I use. The sound bar will often cut out (especially after skipping TV intros or selecting a new show). I initially thought that it was because the sound bar was switching to Dolby (the issue seems to be worst on HBO Max) but cannot seem to figure it out.

Any help would be much appreciated! The sound bar is either the TCL Alto 6 or 8

[RokuDanny-R]

@qahirpopat

Thanks for the post.

Can you please clarify what Roku device you are using and how you are connecting your home theater setup?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[qahirpopat]

Thanks Danny! I am using the TCL Alto 6+ connected to the TCL 55" 6-SERIES TCL ROKU TV via HDMI cable.

Hope that helps. I appreciate the help!

Qahir