Solving playback issues

[pbassett]

The same folder contains MyVideo.mp4 and MyVideo.srt

Shouldn't the subtitles automatically appear when I play the video?

[renojim]

If you have captions enabled and if there's nothing wrong with the SRT file.

[pbassett]

I have Captions Mode On Always and Language is English. Note that the SRT file does not have "en" in the the name. I read that if there is only 1 SRT file then it reads it and you don't need to have the language in the name.

I am using a PC with Windows and Media Streaming to get the file, not a USB stick.

Also note that when I am playing the video, under

* -> TV Settings -> Accessibility & captions -> Captioning track

it says "Track 1 " and when I scroll down to it, it says "Only Track 1 is available"

I'm not sure what Track 1 is. All my Captions settings are default and I have seen them before so they can't be hidden.

[renojim]

I would bet Windows is your problem.  I don't know if it supports serving the SRT file to RMP.  @atc98092 may know more.

[atc98092]

It is seeing your SRT file, and since there's only one that is why you get the only track available message. 

I have had issues at times with SRT files if the name of the video file and the SRT file differ in any way. There can't be an extra space or anything else, must be a perfect match. It's supposed to work if you add an EN in there for the language, but recently I had one that wouldn't work until I removed the extra text to make them identical. 

It should not matter if you're playing from a USB drive or from a DLNA server, but the names must match perfectly. 

[pmahoney1959]

I have same problem - mp4 and srt files have exact same name except for the extension.  Says captions not available on Roku screen.  Same files work fine when playing  on VLC media on laptop.  Roku just can't seem to see them.