Solving playback issues

[Zed2]

Danny! I have reset the unit, tried three different power sources, three different batteries in remote. Tried different HDMI ports. 
What does the PURPLE BLINKING LIGHT MEAN? Long blink- then short blink. PLEASE 🙏 

[RokuMary-F]

Hi @Zed2,

Thanks for your first post in the Roku Community!

We appreciate you for letting us know about the behavior you're seeing with your Roku device, along with all of the troubleshooting that you've done.

For troubleshooting purposes, have you tried connecting those Roku devices to another TV to see if you are experiencing the same issue with the flashing purple light?

In addition, have you tried performing a factory reset on your Roku TV to see if that resolves the issue you are experiencing?

For more information about how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku streaming device | Official Roku Support

Follow the steps below from your Roku device to perform a factory reset.

1. Press the Home button home on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System.
4. Select Advanced system settings.
5. Select Factory reset.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.


Best regards,
Mary