Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
@K9wardog That isn’t the new firmware. Roku 10.5 has been out for awhile now. Roku 11 was recently released. So your Roku is only getting 2 Mbps but your speed test on your laptop shows 256. Correct. And your Roku is only 3’ from your modem? Your 3900X was released back in 2017. So most likely you have an internal failure with your Roku. Have you tried doing a factory reset on it? Reboot your modem and router?
@K9wardog That isn’t the new firmware. Roku 10.5 has been out for awhile now. Roku 11 was recently released. So your Roku is only getting 2 Mbps but your speed test on your laptop shows 256. Correct. And your Roku is only 3’ from your modem? Your 3900X was released back in 2017. So most likely you have an internal failure with your Roku. Have you tried doing a factory reset on it? Reboot your modem and router?
@BillieAnniei’ve done everything but the factory reset. I’ve hesitated doing so because that means losing everything I’ve saved on Netflix, Prime, and others.
You don’t lose anything. Nothing is stored in your Roku. You simply redownoad Netflix or Prime and log back in. Most of your channels are saved and will automatically get added once you set your Roku back up. Remember a Roku is only a streaming device to get you to your streaming services. Think of a Roku like a smartphone. One of my setups is a 3 year old Ultra hooked to a Samsung 55” and Samsung soundbar (ARC). No issues streaming Netflix
First I wanna thank you for your help. However, nothing is working. I’ve done the factory reset twice. It still doesn’t work. Please give me some more ideas.
@K9wardog At this point it’s the weekend. Go tomorrow to Walmart, Target or Best Buy and purchase a new Roku. Your 3900X was released back in 2017. Last thing you can try is to hold down the reset button on the back on your Roku for about 10 seconds
@K9wardog At this point it’s the weekend. Go tomorrow to Walmart, Target or Best Buy and purchase a new Roku. Your 3900X was released back in 2017. Last thing you can try is to hold down the reset button on the back on your Roku for about 10 seconds
That’s the conclusion I have come to, as well. Thank you very much for your time and efforts!👍
You can spend hours days in weeks trying to figure out what’s going on. In the end you’re still dealing with a device that’s 10 years old. Cut your losses and go pick up a new one. It’s not like a Roku is expensive anyways
