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Solving playback issues

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Hannah23901781
Newbie
‎01-10-2022 06:31 AM

Streaming issue - keeps going to home screen

When watching a video on any of the applications, the device will automatically go back to the Home Screen.

There is no specific time that it does this, as it ranges from 10 seconds to 10 mins. 

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RokuKariza-D
Roku Guru
‎01-10-2022 10:35 AM

Re: Streaming issue - keeps going to home screen

Hey @Hannah23901781

Thanks for posting here in the Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Please keep us updated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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