Solving playback issues

[Rms07d]

Hello any help is appreciated. I am having problems with Roku Streaming Stick+.

TV’s will not recognize the device is in even when it is fully powered on and light is on. Have tried multiple tvs and inputs. 

Tried a hard reset holding the reset button for 10-20 seconds. No response and no blinking light. 

Is it a broken stick? 

[RokuKariza-D]

Hello @Rms07d

Thanks for letting us know about the issue you're experiencing.

Have you made sure that the input (sometimes referred to as source) matches the one to which you have the Roku stick connected? Please reply here with the serial number/device ID of the affected Roku device as well. It can be found at the back of the stick. 

Keep us posted. We'd love to help you out.

All the best,
Kariza

[makaiguy]

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@Rms07d wrote:

Tried a hard reset holding the reset button for 10-20 seconds. No response and no blinking light. 

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Factory reset via the reset button requires at least a 30 second button push.  Short of that you haven't changed anything.

[Rms07d]

Yes have made sure to have correct input and source on the TV.

Serial number is 225068845721

Model # is 3810X

[Rms07d]

Tried again with holding reset button longer for about 1 minute but still no change. 

[RokuKariza-D]

Thanks for the update, @Rms07d

Could you also provide us the make and model of your TV? 

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Rms07d]

TV is a Vizio D39hn-E0

Thanks for the help 

[RokuKariza-D]

@Rms07d

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza