Solving playback issues

[Keither]

My streaming stick has recently started overheating.  It has great ventilation so that's not the cause.

Warranty?  So sad too bad?  

[renojim]

Did you try the HDMI extender?  If you're in the US you can request one at https://my.roku.com/HDMI (other countries may work, but I wouldn't count on it) or just save yourself the trouble and get one for a few bucks online.

[bessfriend]

tried. didn't work. stick still super hot to touch from usb charging

[RokuMary-F]

We appreciate the update, @bessfriend,

Our support team responded via email recently. Please check your email from our support team, they will continue assisting you regarding the issue you are experiencing. 

Thanks,
Mary

[bessfriend]

so the stick was overheating but the onscreen message always only said low battery. i've tried plugging into a different outlet, using a different power adapter, a different HDMI port, using the supplied HDMI extension cable, even running a fan, nothing works now. in the past, before even resorting to using the HDMI extension, i would still be able to use the streaming apps for 15 -20 minutes after enough cooling downtime before the warning pops up again, but now, it immediately displays the low battery warning on boot rendering the stick unusable. what should i do? please advise. thank you.

[HowellJas]

Mine overheats as well but only when watching Disney+.

[RokuKariza-D]

Hey @HowellJas

Thanks for letting us know about the issue you're experiencing.

Try removing Disney+ then re-install it back in to see if that will make a difference. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
      
2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    
   • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes!

All the best,
Kariza