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treasuredphotos
Reel Rookie
‎03-01-2023 09:03 AM

Streaming Stick 4K just started having noise in the audio

We have two 4K Streaming Sticks.  My wife has been complaining about her stick having a noise.  The noise reminds me of a scratch record.  It makes no difference what channel or app I am trying to use the audio has noise.  The device in question was bought on 3/11/2022 and has worked just fine until a few days ago.  I have the same Roku on another TV and it works fine.  So I do not think it is the Router.  I also changed the input it was connected to.  No matter what input it is connected to it is making noise.  I tried to go to Roku's Support page.  I get to the page that asks Which product can we help you with today?.  I click on the appropriate device and it just spins and says Loading.  It has been doing that for at least 30 minutes.  What do I need to do?  Do I need to replace his device?

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makaiguy
Community Streaming Expert
‎03-01-2023 09:24 AM

Re: Streaming Stick 4K just started having noise in the audio

Before replacing the device I'd try:

  • Swap your Rokus between TVs.   Does the problem move with the Roku?
  • A different HDMI cable
  • A different USB power supply
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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