What difference does it make that this topic exist already, especially since ROKU has not fixed the issue yet. This topic should be listed as many times as necessary. It may convince ROKU to get off their assess and fix the issue. I have 7 ROKU devices and they all do the same thing while watching a program. The sounds goes in and out continuously and it has been doing it for months. This is frustrating “FIX THE **bleep** ISSUE”. I paid too much money for these devices not to work properly. I have been recommending ROKU to my friends and family. I will no longer do that. Can I get my money back? I will gladly send them all back.
These are the models I am experiencing the sound gong in and out:
Model 4670X-ROKU ULTRA/ Software Ver 10.0.0 build 4209-46,
Model 3811X-ROKU Streaming Stick+/Software Ver 10.0.0 build 4209-50
Model 3810X-ROKU Streaming Stick+/Software Ver 10.0.0 build 4209-50
Question: Why would change the sound to PCM Stereo when I am wanting the best sound available? I have a theater setup in each of these locations and need Dolby Digital, Plus, DTS or Plus DTS.
You'd do it to (at least temporarily):
1) Stop audio dropouts
2) Narrow down the scope of the issue.
You can then report the issue to Roku in more detail/specificity (assuming you dont experience the dropouts with PCM 2.0), while not suffering dropouts. Is it all apps? Internet streams? LAN streams? RMP/Plex? etc.
Most AVR/HT/etc equipment has Dolby/DTS/proprietary upmixing functionality and along with surround encoded PCM output youd still have surround sound (though not as good as native surround).
FTR, (DD+/DD surround based) dropouts arent unique to Roku at all: TV's, consoles, other streamers occasionally get them (when using their apps) as well. Usually RW/FFing or PPing "fixes" it.