Solving playback issues

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Sound stops no matter what I am watching

No matter what I am watching, the sound simply stops. I have to restart. This is happening more and more often. Getting old. 

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Community Moderator
Community Moderator

Re: Sound stops no matter what I am watching

Hi @Winston65,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help. As a first step, during the playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue?

Are you using an audio/video receiver of any sort in your home setup? Is your device connected directly to the receiver, or to your TV?

To help troubleshoot the issue further, follow this link: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support

Please keep us posted and we'll continue assisting you from there.

Best regards,

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