Someone from Roku was supposed to call yesterday. I have given them three dates, times, and phone number to call, and still no call. Sound blasting problem has been happening for months, and I am very disappointed. We have seven Rokus and the problem happens on the three that we use the most. They are high end Rokus. Occasionally, the sound will completely drop off to nothing. I have tried everything suggested by Roku through email several weeks ago with no success. What now?
same issue happening on 2 of my devices. Both are Roku boxes. Have 4 others that work with no issue. Have a few of these devices also losing connection multiple times per day which is another issue that they have no solution for either.
Out of curiosity, what model Roku, what is it plugged into and what type of content are you experiencing this? If plugged via HDMI into a TV what is its age and type? And if this is the case, do you experience this with cable channels too? While Roku audio is far from perfect, this seems unusual to say the least.
Thanks for the posts.
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
I have the same issue. The sound gets very loud and garbled without human imput.
model 4660X Roku Uktra
serial number YJ00E8511739
software version 11.5.0 build 4312-46
device ID CK392E511739
Thanks for the post and providing us with your device information.
I have passed along your concerns and details to the appropriate Roku team.
Thanks,
Danny
I have been having the same sound fluctuation issues on all 4 Roku Express devices I use in my home. Sending 2 examples from over the weekend. The sound either blasts and cracks or other times it goes too low. The only way to fix the sound issues are to back out of the program I'm watching and initiate it again. This happens on everything I watch - Xfinity, Apple TV, Netflix and it happens randomly but usually every 60-90 minutes, oftentimes more frequently but I can't pickup a pattern to when it occurs. This has been going on for months! Patience is wearing thin.
Issue report tracker info:
#1: Model: 3900RW-Roku Express, Serial #: YG0029839402(C438D2839402). Software Version: 11.5.0*build 4312-51. Timestamp: 2023-02-06T14:56:00Z
#2: Model: 3910RW-Roku Express+, Serial #: YG0013375058 (C53921375058). Software Version: 11.5.0*build 4312-51, Timestamp: 2023-02-05T23:58:57Z
Hi @ldburgh46
Thank you for the inquiry!
Have you tried removing the affected channels and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.
For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.
Let us know if there's any difference after.
Warm Regards,
Lianna
I deleted the xfinity channel as you suggested, That did not solve the problem.
I've been having the same issue. Has anyone gotten answer on how to fix it?