Solving playback issues

[Ryderbird]

Just today when I tried to watch something on the PBS app all I got was sound and no picture.  Tried Paramount, same thing.  Netflix is working fine as is MAX.  All screens look good, showing all apps and programs within apps, but when I select a program to play on PBS or Paramount I get a black screen with sound.  It was working fine last night.  What could the problem be? I might add that I can open these apps on my iPad and I get a picture.  

[RokuEmmanuel-D · Accepted solution]

Hey there, @Ryderbird.

Welcome aboard! It's great to have you here in the Roku Community!

Thanks for sharing your experience here with the Roku channel playback issues you've experienced. We're here to get this sorted out.

Here's a quick fix you can try:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

For more troubleshooting steps, you can visit here and get additional help. 

If none of these work, let us know, and we’ll dig deeper to figure it out. 

Best,
The Roku Community Team