Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Some 4K UHD content plays for 20 seconds then snow or static (Roku Ultra)

Twice I've tried to play recently-released 4K UHD content through two different (Apple TV+ and Prime Video) apps on my Roku Ultra and after 15-20 seconds of good video, the screen turns to snow.  The sound & subtitles continue unaffected.  I can restart the video or resume the video and the same behavior occurs - 15-20 seconds of good video, then snow.  

The problem only seems to happen on very recently-released video content - yesterday, it was trying to view the film Spencer using the Apple TV+ app.  I am able to successfully view other 4K content using both of these apps.  

I've tried rebooting the Roku, removing & reinstalling the apps on the Roku, and using a brand new high performance HDMI cable with no change.  The TV is an LG OLED77CX that was purchased in March, 2021.  

I suspect it is the Roku because the problem occurs with two different apps, and because I can AirPlay the video from the Apple TV app on my phone directly to the TV with no problem at all.  

Any other suggestions for things I might try?  Thank you.

0 Kudos