Solving playback issues

[domoxaz]

Hello -

Any update? We're going into Wednesday (5 days) and it's still inop.

Thanks. 

[RokuTakashi]

Hi, @domoxaz 

We appreciate your inquiry for an update.

We'll follow up with the team regarding the ongoing investigation and will make sure to update this thread once more development has been gathered.

We hope for your continued patience and understanding.

Best wishes,
Kash

[domoxaz]

Good morning. Has there been any progress with a solution?

Thanks. 

[AvsGunnar]

@domoxaz 

Sling still seems to be working fine on my 4660 and on my 3921.  I wasn't able to test on the RokuTV (loaned out to family that has company in town).

Still not working on the 3941 though.  Gets past Sling logo, but just keeps slowly, jerky spinning. (almost like a memory issue).

This looks like it is certainly a Sling issue that needs to be addressed by the developer (Sling).

I will contact them and give them a heads-up as well.  Will update you if I get a response.

[domoxaz]

Who accepted this solution? I certainly didn't. I've already uninstalled/reinstalled and restarted the device at least twice and that had not corrected the issue. Is it Roku's position that they won't assist?

[domoxaz]

Welp, I might be changing providers. Sling just tells me:

"Keep an eye on blog.sling.com(opens in a new tab) for all the latest Sling news."

Two weeks of zero service, had to give them all the information again and their answer was "we're submitting the request to the developers".

It would appear Sling does not have an incident ticketing system so they can't even give you a ticket to refer to for a resolution - they just refer you to blog.sling.com.

Color me unimpressed.

[domoxaz]

So long story short - 

Since I couldn't get any support from Sling or Roku I cut my losses. I replaced my Roku devices with Amazon Fire Sticks that work with Sling... without having to make any changes to my network or service.

Not the best customer service response from either Roku ("uninstall and reboot, or take down your whole network and reboot your router") or Sling ("just watch this web page for any updates").