Solving playback issues

[Cm_]

Same happened to me.  Lol…

  I ended up going through TCL Roku tv support instead.  

[CurlyCupcake]

I got in their chat and had them open up a trouble ticket 

[Thomaso1920]

You can open a chat here: https://support.roku.com/contactus/contact-options

[OldClone85]

Why tell frustrated Roku users to use something that is inoperable? Chat with an agent has disappeared and emailing is a total waste of time.

[OldClone85]

Can't expect more from a bot!

[SFV]

I hope it's because they're busy working on a solution. The problem is obviously only affecting certain models as my other Roku TV has been working flawlessly despite the update. In fact the TV that was originally affected hasn't glitched yet since I've factory reset it and reverified each app is updated..

[OldClone85]

Amazon TV coming and putting pressure on Roku stock prices. Roku can't afford to lose customers. The have failed to publicly acknowledge this problem but rest assured all stock analysts are seeing Roku stock going down. Of course, there are many reasons for declining prices but customer service comes into play especially when there are other means of streaming.

[SFV]

I feel that Apple & Amazon have definitely set the bar. 

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

In order for us to best assist you, we will need more information about the issue you are experiencing.

If you are experiencing an issue regarding Roku Ultra devices, please see this thread.

Likewise, if you are experiencing an issue on Roku TV, please see this thread.

Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have more information, we will be able to assist you further.

In order to avoid further confusion, and multiple threads for the same issue, we are closing this thread out.

Thanks,
Danny