Thanks for the posts.
In order for us to best assist you, we will need more information about the issue you are experiencing.
If you are experiencing an issue regarding Roku Ultra devices, please see this thread.
Likewise, if you are experiencing an issue on Roku TV, please see this thread.
Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have more information, we will be able to assist you further.
In order to avoid further confusion, and multiple threads for the same issue, we are closing this thread out.
Roku Community Moderator