Solving playback issues

[Kimtetra420]

My Roku on every single channel will play about 3 minutes and it goes back to the main menu I have done everything I have bought new cords new HDMI cords new USB cords I have plugged it into everything in the house what is making it do this should I just get a new unit or what I've even refactor reset it

[DBDukes]

What device do you have? Include the model number.

[Kimtetra420]

Roku Express +

Model Roku Express (3930, 3931 series)  

[DBDukes]

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@Kimtetra420 wrote:

Roku Express +

Model Roku Express (3930, 3931 series)  

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Which one? One of those uses an IR remote, and the other uses a WiFi Direct remote. If there's an issue with your remote, that might make a difference.

[Kimtetra420]

I have a 2007 65 inch Samsung TV plasma it is not a smart TV so I used the Roku Express Plus and it is running from my wireless wi-fi. I hope that helped because I just bought it not even a month ago and I don't understand why it only lets me watch something for 3 minutes if even that and goes right back to the main menu I don't know what else to do I think I might need to get a new unit I was hoping not to I hope I could reset it but I've done everything I know how to fix it and it still goes back can you think of what might be wrong as far as me being able to fix the little box

[DBDukes]

The Express+ uses the WiFi Direct remote. And no Roku should exhibit the behavior as you describe.

When it stops playing and returns to the Home menu, does any message pop up? Does a "beep" accompany the action? 

[Kimtetra420]

It is not impossible for this to happen many people on your community blog have complained about the same issue no it doesn't make any beep the only error that I've ever gotten it was a poor power or poor signal I bought two new cords and it's still doing it it just goes back to the main menu

[DBDukes]

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@Kimtetra420 wrote:

... no it doesn't make any beep the only error that I've ever gotten it was a poor power or poor signal I bought two new cords and it's still doing it it just goes back to the main menu

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Are you using the included power supply, or are you connecting to a USB port on a TV?

[Kimtetra420]

First of all I just want to say thank you for your fast replies I appreciate you so much yes I am using all original chords I am very computer savvy i i in the 80s I went to school for computers and I know how to use my electronics properly it hasn't even moved since I bought the box which is not even 2 months old so I don't know if it's my TV maybe my TV is old and going out I don't know I'm going to get another Roku box and just try to figure it out you've been a great help thanks for trying to help but we're getting nowhere so I'm going to just find another one God bless you thank you for being here