Great to see your first post in the Roku Community, @Richard1239!
We're glad you reached out here and we'd like to be able to assist.
Could you clarify what app you are having trouble with? Netflix, Amazon Prime, or both? Also, what error message did you encounter when trying to stream?
You might also check this out: Issues playing content on your Roku device, to help sort things out.
Let us know your thoughts!
Thanks,
Emman
Emmanuel-D.
Roku Community Moderator
