Solving playback issues

[Wordsmyth]

I'm setting up the Roku, but the setup screen scrolls fast in an endless loop.

[RokuMary-F]

Hi @Wordsmyth,

Thanks for the post.

Try to remove and reinsert the batteries to see if this helps resolve the issue. Keep us posted and we'll continue assisting from there if needed.

Thanks,

Mary

[slindsley]

@RokuMary-F , I am having the endless scrolling incident that I see you've advised some folks about.  I'm having the same issue and it's rendered our Roku useless.  Is there a way to connect with you directly to get assistance on this?

[RokuKariza-D]

Hey @slindsley

We're here to help.

For clarification, is your remote the one making your device automatically scroll? Does the issue continue when you remove the batteries from the remote? Please reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself. 

Keep us posted!

All the best,
Kariza

[slindsley]

It appears it's the roku remote.  When I take the batteries out of the roku remote, the scrolling stops.  Serial number is 7J9683372437.  Thanks for your help.

[RokuKariza-D]

@slindsley

Thanks for the response. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza