Solving playback issues

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Screen being cut off in all apps. Seemingly incorrect aspect ratio

I am having some issues with the display on the Roku Streaming Stick+

Recently my roku stick 'zoomed in' for lack of a better term and it is incredibly frustrating to not be able to see everything that should be displayed.

I have restarted, done the factory reset and tried every display option there is, automatic and manual but nothing has solved the issue. Please help.

Model 3810x

Serial Num: YH00DC570385

Software Version 11.5.0 build 4235-50

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Screen being cut off in all apps. Seemingly incorrect aspect ratio

@bingbong123

Thanks for the post.

Can you please provide a screenshot of the issue you are experiencing on screen? How are you connecting the Roku device to your TV?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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