Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
@StreamerSue I only watch about 45 minutes each night . I don’t have any more time than that for television. So because of that, I don’t subscribe to any other streaming. I only have Roku.
my DVD player works fine, and the television has a perfectly clear picture
@AvsGunnar He didn’t say the problem occurs on his other tv. He said it won’t work on his other TV probably because it doesn’t have an HDMI port. Some piece of troubleshooting is needed but it is under warranty
@Jk24 You never mentioned you tried your DVD player and it works fine. A Roku is a device. Not a subscription. So what do you watch when using your Roku? The Roku channel? You also never mentioned is the problem on the Roku home screen and when you’re watching anything on your Roku? can you post a picture of what you are seeing? Follow the link posted to start a warranty claim
@Jk24 This would have been easier if you started off my saying “I have a 3820 Roku Streaming Stick. Only when I use my Roku Stick am I seeing stripes on the screen. If I plug my DVD player into the same HDMI port that my Roku Stick is using I don’t see the Stripes. How to I go about getting a replacement Roku Stick since I’ve only owned it for 3 months”
If you are still experiencing an issue with the Roku device, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Sorry @StreamerSue - it was my first post and first time on the forum. I am not familiar with the way things “ought” to be posted. I simply asked for help, and got a good solution from @AvsGunnar
