Every time I turn on Roku, the entire screen is scrambled in horizontal stripes. I have tried the reboot, unplugging, etc. and nothing works. So now I can’t even watch TV anymore. I have only had this 4K stick for maybe 3 months.
You don’t turn on a Roku since they are always on. What is your Roku model number? Have you tried other HDMI ports? Where did you purchase it from? Did you try other TVs? Have you verified it’s the Roku and not your TV? If you only owned it for 3 months it’s under warranty so file a warranty claim.
Sorry I use the wrong phrase. It’s whenever I turn on the television, and push the little house button to make the Roku work. It’s the Roku streaming stick 4K SKU # 3820R and I bought it off of the Roku website. Yes I have tried every HDMI port. It is definitely not my television
Thanks @AvsGunnar - I run it through the electric outlet from a wall, not the tv. It doesn’t work on my other tv. HDMI cable isn’t the problem either. and it is literally the only thing hooked up to my television. I don’t have any other streaming services, cable, etc.
@Jk24 Why doesn’t it work on your other TV? No HDMI port? Again is the problem always there? On the Home Screen? While watching something? Or is it only there when you first turn in your tv? Can you bring the stick to a family or friends house and see if the problem occurs there? You need to try to do some troubleshooting before you figure out if the problem is with your Roku stick. Post a picture of what you see.
@StreamerSue my television works perfectly. It only happens when the Roku is actually plugged into the HDMI on my TV.
I do not have any other streaming services such as Netflix or Hulu.
as soon as Roku is plugged in, it is completely scrambled with horizontal stripes mostly black and green. If I squint my eyes, I can see the words on the Roku home screen, but they’re very stretched. I can even scroll through, but I wouldn’t know how to fix it even if that were an option.
@Jk24 If you don’t subscribe to any streaming services then how are using your Roku? Just the Roku channel? You need to verify that the problem isn’t with your TV. Do you have anything else you can hook up to your TV? DVD player? Or bring your stick over to a family or friends house and try it. Please post a picture of what you see. It’s possible you have a bad HDMI port on your TV. Do you have any other HDMI ports or only one?