Solving playback issues

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Roku won’t turn on, just a purple screen.

I’m having trouble turning on my Roku tv to get to the channels. It goes straight to a plain purple screen when i turn the tv on, no other options available on the screen. I’ve switched out the HDMI cords 2 times and it’s still a purple screen every time. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Roku won’t turn on, just a purple screen.

Hi @hannahbouwman,

Thanks for posting in the Roku Community!

If you are getting an error code or purple screen, refer to this Roku Support page for recommended actions to resolve this specific issue: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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