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Tidefan903
Newbie
‎04-09-2022 08:54 PM

Roku won't go through the 3 second ad at the beginning of an episode

Issue with roku box 4800x roku ultra. Software 10.5.0 build 4208-c2.  I have had this issue with the 3 second ad at beginning of stream freezes up and then I have to return home get past the ad using android phone and then go back in to watch the show. I have removed channel. Reinstalled etc according to instructions online. Its only this box that does it. My other roku tv is fine. Very frustrated. 

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makaiguy
Community Streaming Expert
‎04-09-2022 10:52 PM

Re: Roku won't go through the 3 second ad at the beginning of an episode

@Tidefan903-

Which channel is this happening on?

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Without the restart you may not get a clean reinstall.

So the process is:

  • Remove the channel
  • Restart the Roku
  • Reinstall the channel

You'll find the System restart option under Settings > System > Power on some models, or if not there under Settings > System ... or just unplug from its power source for a few seconds then plug back in.

(Note: if you have a Roku TV with "Fast start" enabled, turning the tv off and back on just puts the TV into and out of a standby state and does NOT give you a complete restart - use the instructions above.) 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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