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Tidefan903
Newbie

Roku won't go through the 3 second ad at the beginning of an episode

Issue with roku box 4800x roku ultra. Software 10.5.0 build 4208-c2.  I have had this issue with the 3 second ad at beginning of stream freezes up and then I have to return home get past the ad using android phone and then go back in to watch the show. I have removed channel. Reinstalled etc according to instructions online. Its only this box that does it. My other roku tv is fine. Very frustrated. 

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makaiguy
Community Streaming Expert

Re: Roku won't go through the 3 second ad at the beginning of an episode

@Tidefan903-

Which channel is this happening on?

After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel.   Without the restart you may not get a clean reinstall.

So the process is:

  • Remove the channel
  • Restart the Roku
  • Reinstall the channel

You'll find the System restart option under Settings > System > Power on some models, or if not there under Settings > System ... or just unplug from its power source for a few seconds then plug back in.

(Note: if you have a Roku TV with "Fast start" enabled, turning the tv off and back on just puts the TV into and out of a standby state and does NOT give you a complete restart - use the instructions above.) 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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