Roku won't go through the 3 second ad at the beginning of an episode
Issue with roku box 4800x roku ultra. Software 10.5.0 build 4208-c2. I have had this issue with the 3 second ad at beginning of stream freezes up and then I have to return home get past the ad using android phone and then go back in to watch the show. I have removed channel. Reinstalled etc according to instructions online. Its only this box that does it. My other roku tv is fine. Very frustrated.
After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel. Without the restart you may not get a clean reinstall.
So the process is:
Remove the channel
Restart the Roku
Reinstall the channel
You'll find the System restart option under Settings > System > Power on some models, or if not there under Settings > System ... or just unplug from its power source for a few seconds then plug back in.
(Note: if you have a Roku TV with "Fast start" enabled, turning the tv off and back on just puts the TV into and out of a standby state and does NOT give you a complete restart - use the instructions above.)
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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