Solving playback issues

[JMW22]

-The remote is fully charged.

-The unit is not that old.

-There is nothing wrong with the internet connection.

-This mainly happens when streaming programs from streaming channels like HBO Max, Prime, and Netflix. It does not really happen when I am using the media player and playing files from a USB drive.

Why is this happening and is it fixable?

MODEL: 4802X - ROKU ULTRA

S/N: X01000YU9MN1

[RokuTakashi]

Hi, @JMW22 

Thanks for reaching out.

I understand that you've encountered an issue with your Roku Ultra's remote that pauses and fast-forwards. I'm here to gather additional info so we can take a closer look.

Share with us the information below.

• When did you first encounter the issue?
• Have you tried any troubleshooting steps?
• What is your current software version?

You can also add some helpful info that will help us further review the issue.

Keep us posted.

Thanks,

Roku Community Team