Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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@Imyourhuck

Thanks for the reply!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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rogr456
Level 7

Re: Roku turns on but won’t go to homescreen

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all i did was  take out the micro sd card i had in it and now it works ok 

cassdarlin21
Level 7

Re: Roku turns on but won’t go to homescreen

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I'm having the same issue.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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Hey @cassdarlin21

Thanks for posting here in the Community!

Could you tell us more details about the issue you're running into? Please let us know as well the troubleshooting you've done so we know what steps we should take next. 

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Valmart49
Level 7

Re: Roku turns on but won’t go to homescreen

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C3387G817940

 

same with ours, it is connected to correct hdmi. I have put new batteries in remote, done resets, am able to power on RV with remote but am unable to see home screen for Roku. Please help!

 

Andrew

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku turns on but won’t go to homescreen

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Hi @Valmart49

Thanks for the post.

Are you by chance getting a 'No signal' message on your TV screen? If so, the suggestions in this Support article may help: What should I do if I cannot see the video from my Roku® streaming player on my TV?

Please keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Manvendra
Level 9

Re: Roku turns on but won’t go to homescreen

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Same thing happening on my end. Loading screen comes, but homescreen never comes.
This happened when i logged in with different dev account and restarted my roku. Unable to launch now.
Can anyone suggest something?

cc @RokuKariza-D 

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ruffinifam
Level 7

Re: Roku turns on but won’t go to homescreen

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I’ve unplugged my ROKU for 10 seconds… I’ve held the reset button for 10 seconds… I replaced the batteries in the remote and my ROKU is just stuck on the bouncing ROKU. What can I do?

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HDMIGuy
Level 14

Re: Roku turns on but won’t go to homescreen

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@ruffinifam Try holding the reset for at least 30 seconds.  What model Roku?

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ruffinifam
Level 7

Re: Roku turns on but won’t go to homescreen

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ROKU Express 4K

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