Solving playback issues

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Chall409
Reel Rookie

Roku streaming stick and no signal on tv

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I have the roku streaming stick that comes with the voice remote. Its fairly new and i have a fairly new samsung smart tv. It has worked fine for basically a year and now all of the sudden it says no signal on my tv. Ive tried everything like switching hdmi ports, unplugging it for a minute and plugging it back in, turning my tv on and off and nothing is working. No matter what i do it says no signal. 

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renojim
Community Streaming Expert

Re: Roku streaming stick and no signal on tv

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Does any light on the stick come on?  Are you using the TV's USB port or the supplied power adapter?

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renojim
Community Streaming Expert

Re: Roku streaming stick and no signal on tv

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The only other things I could suggest are to try it on another TV if you can and/or try another USB power adapter like one for a phone or tablet.  The fine print on the power adapter should state that it supplies 1 Amp or more.  Beyond that, you probably need to look into a warranty return if it's still covered.

Step by step instructions for returns and warranty replacements | Official Roku Support

One other thing I just thought of - unplug the power from the TV for a few minutes and then plug it back in.  I've seen HDMI problems cleared up by doing that.  Just turning a TV off and on doesn't really reset it.

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View solution in original post

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku streaming stick and no signal on tv

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Does any light on the stick come on?  Are you using the TV's USB port or the supplied power adapter?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Chall409
Reel Rookie

Re: Roku streaming stick and no signal on tv

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The light comes on for a minute then blinks then goes off. I am using everything that came with the roku nothing that doesnt belong the the roku

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renojim
Community Streaming Expert

Re: Roku streaming stick and no signal on tv

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The only other things I could suggest are to try it on another TV if you can and/or try another USB power adapter like one for a phone or tablet.  The fine print on the power adapter should state that it supplies 1 Amp or more.  Beyond that, you probably need to look into a warranty return if it's still covered.

Step by step instructions for returns and warranty replacements | Official Roku Support

One other thing I just thought of - unplug the power from the TV for a few minutes and then plug it back in.  I've seen HDMI problems cleared up by doing that.  Just turning a TV off and on doesn't really reset it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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