Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Community Streaming Expert

Re: Roku randomly losing wifi connection and low power message.


There are generally four things that seem to cause this low power message/warning.

1. Using an underpowered USB port for power. [Try using a different USB source.  If using TV USB port, use wall power instead.]

2. A failed/failing USB power adapter or cable. [Try replacing with a USB cell phone charging adapter and cable with micro USB on device end].

3. A failed/failing power source. [Eliminate any power strips, surge protectors, or USB hubs for troubleshooting and plug directly into wall outlet.  Verify 120volt at wall outlet.]

4. A failed/failing Roku device or possible firmware/software issue.  [Try performing a Factory Reset on the Roku device.  If no go, then replace Roku device].


I can't argue that Roku support and contact options need improvement.  They used to have a pretty robust phone and email support that was quite responsive.

If you try all the above steps and your device is less than a year old, then you should submit a warranty claim (

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
Level 8

Re: Roku randomly losing wifi connection and low power message.

They finally called me back. Given my extensive use of many Roku devices, they are replacing this particular device.

But man it took a lot of hold time, typing, phone time interpretation in translation! I’m still going to have to cart the old device to a shipping location to return it. Not fun!

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