Solving playback issues

[AvsGunnar]

@Penndragon13 

There are generally four things that seem to cause this low power message/warning.

1. Using an underpowered USB port for power. [Try using a different USB source.  If using TV USB port, use wall power instead.]

2. A failed/failing USB power adapter or cable. [Try replacing with a USB cell phone charging adapter and cable with micro USB on device end].

3. A failed/failing power source. [Eliminate any power strips, surge protectors, or USB hubs for troubleshooting and plug directly into wall outlet.  Verify 120volt at wall outlet.]

4. A failed/failing Roku device or possible firmware/software issue.  [Try performing a Factory Reset on the Roku device.  If no go, then replace Roku device].

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I can't argue that Roku support and contact options need improvement.  They used to have a pretty robust phone and email support that was quite responsive.

If you try all the above steps and your device is less than a year old, then you should submit a warranty claim (https://support.roku.com/article/208757058).

[mjvr2c]

They finally called me back. Given my extensive use of many Roku devices, they are replacing this particular device.

But man it took a lot of hold time, typing, phone time interpretation in translation! I’m still going to have to cart the old device to a shipping location to return it. Not fun!