Solving playback issues

[Jalisa1]

Over the past three days, my Roku has been acting weird, it would automatically rewind to the beginning of shows and videos. I've tried to restart it several times and left it alone for hours but the same issue always happens. Today, it got worse and I couldn't move anywhere on the home screen the only button on the remote that worked was the home button and the down button. The blinking and faded light was more often and messing up the Roku. I recently tried reset but I can't do anything because of the remote and the Roku.

If anyone has some advice for me I really appreciate it because I don't know what to do now

[RokuKariza-D]

Hello @Jalisa1

Thanks for bringing this to our attention.

We would recommend performing a factory reset on your Roku device using the hardware reset button. You can follow the instructions below:

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button. 
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

Re-pair your remote to your Roku once the reset is completed. For steps on how to pair a remote, visit this link: How do I resolve issues with my Roku® voice remote?

Please keep us posted!

All the best,
Kariza