Hi. I have had a Streaming 4k Stick + for 14 months and it is now overheating. The message comes on the TV and the stick is very hot. I never had this issue before. I unplugged it, plugged it back in, and it still overheated in just 20 minutes.
It looks like the item is defective. How do I get a replacement?
Thank you.
Thanks for the post.
It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.
For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?
I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.
Please keep us posted what you find out.
Thanks,
Danny