Solving playback issues

[NancyWilson10]

My Roku stopped working   Model 4670X  Replaced Remote.   Still not working.   Unplugged and plugged back in.   Still not working.   Have followed all of the suggestions.   Still not working

Can't find a Roku support telephone number.    Is there one?  

Do I need to replace Roku?   Should I get a different device?

This is so frustrating

[StreamerUser]

the 4670 isnt 3-4 years old - its the fall 2019 Ultra, so its less than 2 years old max.

There is a support number: (816) 272-8106   - however, its only handling billing/accounting, and first time setup/activation issues.

otherwise:

chat/email/phone: https://support.roku.com/contactus/contact-options     

If you havent already tried factory resetting your Roku, heres a support article on it: 

https://support.roku.com/article/208757008

[RokuDanny-R]

@NancyWilson10

Thanks for the post.

Can you please specify the issue you are experiencing? Is there a light on the Roku device?

With more detailed information, we will be able to assist you further.

Thanks,
Danny