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DB66
Newbie

Roku not keeping up and shutting off.

While watching shows on Roku I periodically get a screen that says oops Roku could not keep up please change channels to fix this problem. What is this?

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Roku not keeping up and shutting off.

@DB66

Thanks for the post.

We would be more than happy to investigate this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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