Solving playback issues

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Roku no sound faulty HDMI?

I have a roku premire that I can’t control sound on. I have tried replacing the hdmi cord for a new one but the issue is still the same. When turning it on it will not control the volume, it controls everything else. So if the night before we had it on mute, then the volume stays muted, I have to disconnect the hdmi to “reset” it. I have tried plugging it in a different tv and the issue persists. This isn’t an old roku, please help, I don’t want to mess up my televisions hdmi port from plugging and unplugging 

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