My Sony TV cycles on and off since acquiring a Roku. I've tried resetting it along with turning certain functions on and off and it still does it. Since Roku lacks any support for my device does anyone have any thoughts or suggestions? Thank you
On and off? That seems odd. Do you have a Roku remote with TV controls? If so you should note that the power button on that remote only affects the TV, so there's no sense in trying to turn off the Roku device (which can't be turned off anyway).
One Roku setting that affects TVs is "1-touch play" under Settings->System->Control other devices, but I don't know if that would have anything to do with what you're seeing.
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Yes to the remote. On and off approximately 20 minute cycles. All day and night. Stays on while watching. Tried that setting. I have to plug it in when I want to watch in that room. I have seven other TVs with the same Roku units two of those are Sony's and no issues.
I'd be happy to take a closer look to see how we can help. If possible, have you tried to plug the Roku device into another HDMI port on the TV? Are you using the included power cord and power adapter? Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
We believe that you also powering up your Roku device through a wall outlet, is that correct? If so, could you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.