Solving playback issues

[Jlguillory94]

My Ruko device keeps kicking me out of my apps and bringing me back to my Home Screen. 
Model: 3930RW- Roku Express 

serial number: X004009JAUFH

softwear version: 9.4.0 build 4210-AE

deviceID: S013208JAUFH please please help

[BobS2]

Try removing the power from your Roku Express (pull out the usb cable) and let it cool off overnight before the next time you want to use it.  If this reduces or eliminates the problem, then you may want to do what I did.  Purchased an "extension cord" with a remote control on/off switch and plug the power for the Roku into it.  Then you can turn the power off for the Roku when you are not using it.  Once I did this the problems I was having disappeared.  I believe that after some time (could be weeks or even months) the heat gradually builds up in the Roku Express to the point where it starts to affect the operation of the Roku Express.  By the way, the remote controlled power cord cost me $10 at Home Depot.

BobS

[RokuDanny-R]

@Jlguillory94

Thanks for the post.

If you are still unable to resolve the issue after following the troubleshooting steps provided in this thread, can you please provide us with the following information:

-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Thanks,
Danny

[MommaWolf]

I have 3 Roku Express, I guess it's the low end, but we don't have smart tvs. What happens on every single device, all at random times, is, the screen freezes and jumps around, and then the Roku will restart, This has happened on ALL my TVs at different times. Another issue is I get a message that we can't play this channel randomly. It has happened on MSNBC and CBS so far. I click ok and it seems to come back, but it has been happening quite frequently. I don't understand why there is no tech support for these devices. Going thru the threads, it seems like it is sorely needed.

[BobS2]

I have two Roku Express units and found that if they were kept powered on for a long time (could mean 1-3 months) they started to have strange behavior.  Since there is on power switch on the Roku Express I set up a different way of powering them on and off.  You could just plug it into a power strip and turn the power strip on and off when you want to use the Roku Express.  I found a power strip that has a few always on outlets and a few outlets that are only on when one of the always on outlets is being used.  So you just plug your TV into the control outlet and your Roku Express into one of the controlled outlets so the Roku will on be turned on when your TV is on.  Once it did this the weird behavior I was getting with the Roku Express disappeared.

[RokuDanny-R]

@MommaWolf

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[MommaWolf]

They are powered by the USB in the TV

[renojim]

@MommaWolf, try using the supplied power adapters and not the TV's USB port.  Underpowered USB ports from TVs can cause all kinds of strange problems.

[ChezBuger]

I'm having the issue with cutting out every three minutes of streaming, on every channel. 

-Roku device model 

  3930X- Roku Express

-serial number 

 X00400GUFAJ2

-device ID

 S008301UFAJ2

-software OS/version

 11.0.0 build 4193-AE

-does this issue occur on a specific channel? 

 Every channel we have tried, including brand new ones that I was never planning to try, like the CW

-tracker ID when this issue occurs

 ID J2-315-503

-steps to reproduce the issue you are seeing

 step one - choose a channel to stream

 step two - select a show to stream

 step three - watch for 3:00 minutes, then system returns to home screen

Device is powered by wall outlet, not a TV USB port, we have switched out the HDMI cables, factory reset the device and powered down the TV and rebooted it, and turn off the Roku manually when it is not in use.

[ChezBuger]

Good morning. Still seeing the same issue with the Roku. We did a factory reset, and it still cuts off any channel after three minutes of streaming. Please advise