Solving playback issues

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jnjaz
Reel Rookie

Roku keeps losing sound every 20 min or so

I have had roku now for about six months.  Recently it has started losing sound.  The video is playing fine, but with no sound.   This happens on FuboTV, Paramount+.   I have checked to make sure the software is up to date. Current version is 10.5.0, build 4208.  I have a LG OLED TV which works fine if I don’t use the roku for streaming services.  I have seen a lot of other posts about this problem and yes, restarting roku is the only thing that works.   This is VERY annoying.  What is a fix for this issue?   Please advise.  

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3 REPLIES 3
Ello2022
Roku Guru

Re: Roku keeps losing sound every 20 min or so

A lot of other posts? Can you please provide more information such as your Roku model number?

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jnjaz
Reel Rookie

Re: Roku keeps losing sound every 20 min or so

The model of the roku box is 4800X

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AvsGunnar
Community Streaming Expert

Re: Roku keeps losing sound every 20 min or so

@jnjaz 

The Power Saving feature introduced to the newer generation of Roku devices in OS 10.5 has created some unexplained issues for users.

Try disabling this feature in Settings/System/Power/Auto Power Savings 20min (uncheck to disable).

If nothing else, will at least eliminate this as a potential culprit.

Feel free to post back with an update or if you need more help.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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