Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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roboticexo
Channel Surfer

Re: Roku is playing 3 minutes of a show then returning to the home screen.

Mine is a slightly older 3600x Streaming Stick.

Here's all that I tried:

Unplugging the stick from both the TV and power

Different power/usb cables

Switching usb ports

Reset modem

Factory reset

Put Nintendo Switch on airplane mode

Secret menu (Home button x5, Fast forward button x3, Rewind button x2)

TV reset- this is what worked for me

Re: Roku is playing 3 minutes of a show then returning to the home screen.

If you have more than one remote i suggest you find the second on bc this was happening to me and turns out my other remote was pushed against my bed and wall and was the problem bc after that my tv worked fine

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johnifanx98
Reel Rookie

Re: Roku is playing 3 minutes of a show then returning to the home screen.

I had a same issue with my 3930X roku. I solved it by using a different HDMI cord. Not sure why Roku is sensitive to the HDMI connection since the *bad* HDMI cord works for other connections like between my XBox and Samsung TV.

 

hi @Roku, 

Don't you think my finding is worthy at least $100 for saving your reputation?

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RokuDanny-R
Retired Moderator

Re: Roku is playing 3 minutes of a show then returning to the home screen.

@johnifanx98

Thanks for the post.

Can you please clarify the issue you are experiencing? How are you powering the Roku device? Is the device plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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johnifanx98
Reel Rookie

Re: Roku is playing 3 minutes of a show then returning to the home screen.

You’re replying to the person who does not need your help, Danny. You got to go through the long list of posts carefully. 

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