Solving playback issues

[Robert5070]

I need help I bought new roku and it keeps going to home screen ever 4 mins 

[RokuDanny-R]

@Robert5070

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[StrongAF58]

I’m having same issue watching any streaming channel,I get kicked off back to Home Screen. I have a Roku TV not a box so I I can’t change HDMI 

[Robert5070]

Roku express  it is plugged to wall outlet and humi cable to TV. This is pain I need help . I returned to store the new one is still doing it  please help me 

[StrongAF58]

Same here I also have Roku TV and not the box so I have no clue what to do except when I do a restart from settings it seems to temporarily resolve it but still annoying! 😜

[Streamer317]

@StrongAF58  roku does not make TVs. They merely sell the software to manufacturers such as TCL or Hisense. If your TV is under warranty which means you purchased it less than 12 months ago to contact the TV manufacturer. If you’re having a problem with your Windows laptop made by Dell you don’t contact Microsoft do you?