Solving playback issues

[Wiggleit]

My Roku express stops playing after a short while,then stops and kicks me out of the app and then goes back to home screen,way too often!

[RokuRiamie-D · Accepted solution]

Welcome @Wiggleit,

Thanks for bringing to our attention that your Roku device will return to the Roku home screen during streaming. No worries, we are here to assist you with this.

Could you please tell us if the issue occurs from all apps or only specific apps and content? In the meantime, we recommend you try the following:

1. If the issue is only specific to one application, please update it. If the problem persists across multiple applications, skip this step and move on to step 2.
   

   > Highlight the app
   > Press the star (*) button on your Roku remote
   > Check for updates

2. Check your Wi-Fi connection

3. Restart you modem
   Unplug it from the power source for 10 seconds and plug it back again.
4. Restart your Roku device
   Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.
   

For more details, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We hope to get this sorted out soon.

Cheers,
Roku Community Team

[makaiguy]

@Wiggleit-

If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, an update to either the Roku operating software or to some channel app software may require a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.

** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.